Technology Specialist
The IIRP Graduate School is looking for an level Technology Specialist (M-F 8-4:30 in Bethlehem, Pennsylvania) who will engage in a broad range of activities, from tier one technical support to supporting large-scale technological implementations. They will also develop staff training programs for systems such as Microsoft Office Suite.
Must have the ability to balance multiple communications, create smart work flows, creatively problem-solve and support excellent internal customer service. Responsible & flexible. Must be able to occasionally travel to different locations in Eastern Pennsylvania to provide technical assistance. This in-house position will provide the successful candidate with diverse opportunities for learning and growth.
Send resume and cover letter (pdf format) to Courtney Tobin by August 1, 2019. No calls please. EOE.
Job Description and Details
Essential duties and Responsibilities
- Runs a helpdesk for staff across multiple worksites. Engages in tier-one technical support by assisting with the installation of new hardware and software and by troubleshooting problems.
- Serves as primary technology trainer for the organization. Develops and maintains technology orientation and ongoing training plans appropriate for multiple staff groups at different proficiency levels.
- Assists Director of Information Integration in developing new strategies and IT procedures to increase efficiency, enhance workflow and improve staff/customer satisfaction.
- Continually assesses IT infrastructure within the unit and across the organizations for the purpose of ensuring technological efficiency and security.
- Engages in data management and hygiene tasks as needed.
- Develops and maintains relationships with organizational technology vendors to ensure the quality and cost of technology solutions fit the organizational needs.
- Expected to grow into IT project management, implementation or development role within the organization.
- Additional tasks as assigned.
Qualifications
- Bachelor's degree or 4 years of IT experience required.
- Broad understanding of technological and data infrastructure required.
- Preferred experience in Microsoft Office Suite, particularly SharePoint.
- Preferred experience with web development and knowledge of related languages or cloud technologies. Joomla or WordPress experience a plus.
- Excellent presentation, communication and problem-solving skills.
Job Type: Full-time
Experience:
- Information Technology: 1 year (Preferred)
Education:
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Team-oriented -- cooperative and collaborative
- Innovative -- innovative and risk-taking
Student Services Specialist
The IIRP is seeking a full-time student services specialist, M-F 8-4:30 in Bethlehem, Pennsylvania. Restorative work environment. The student services specialist supports current graduate students and recruits prospective students. Responsible for all aspects of registration and payments for course registrations. Strong relationship and problem-solving skills and telephone etiquette are essential to ensure exceptional student services. Requires a detailed, organized and dependable person with accurate math and data entry skills. Responsible and flexible. Database experience preferred. Bachelor's degree required. Send cover letter and resume in PDF format to Jamie Kaintz at This email address is being protected from spambots. You need JavaScript enabled to view it.. No phone calls please. EOE
